Online ENT Visits During COVID-19

At the 2019 Academy of Otolaryngology meeting, Dr. John Kokesh, Dr. David Cognetti, Dr. Davy Cohen, and I presented a panel titled “Telemedicine, practical tips for your implementation into your daily practice.”

To help physicians and ENTs seeking to quickly adopt telemedicine into their practice, I have posted my slides from this panel below. The slides describe the currently available tools for telemedicine and discuss the pros/cons of different platforms, as well as cost and use cases. *I have added an additional slide into this presentation relating to recent changes made by HHS during the COVID-19 crisis.**the academy has graciously made the video of the full talk available to everyone on YouTube. The link is also below! It can also be found for members at The AAO-HNS website under the 2019 annual meeting webcast.

If you are a provider trying to increase access for your patients during this uncertain time, please feel free to reach out to me directly with any questions about this talk or telemedicine in general. 

This slideshow requires JavaScript.

YouTube: Telemedicine: Practical Tips for Implementation into your daily practice

What can an ENT do via an online or telemedical or telehealth visit?

What can an ENT do via an online or telemedical or telehealth visit?

While everyone understands the utility of seeing a psychiatrist or a primary care physician via video chat, it can be hard to see how a specialist visit can be done online. Still, my experience and the available evidence suggests it can be really helpful. Additionally, currently during the coronavirus pandemic, the American Academy of Otolaryngology Head and Neck Surgery is recommending all providers limit patient care to urgent and emergent in-person visits. 

To begin, I would argue that most of the diagnosis for any medical specialty comes from the doctor actively listening to the patient’s story and symptoms and asking poignant questions. 

Furthermore, most experienced physicians have a sort of ‘spider sense’ about who is sick and worrisome, and whose symptoms can be monitored for a bit longer. Video chat allows us to determine this by actually seeing the patient face-to-face. 

In ENT, through the use of video, we can examine a lot of the facial anatomy. 

Things we can do:

-a decent cranial nerve exam 

-evaluate any swelling or skin lesions 

-check eye/neck/tongue/facial muscle movements 

-assess bleeding

-with the use of a camera flash or flashlight, you can actually get a decent oral cavity exam

IMG_9096

(This isn’t as good as an exam with a tongue blade, but it certainly allows visualization!)

-with some software, the patient or a family member can even transmit an ear exam of anterior nose exam if they purchase a device like the firefly otoscope 

Together, all of this information can provide an ENT with a good sense of how to begin treating a patient. More importantly, it can help an ENT to determine whether a patient needs to be seen in the office or not. 

What can’t be done online? (Why an ENT may ultimately want to schedule an in-person visit)

The beauty of online visits is that it helps to determine who may need to be seen in-person at an office. 

For some symptoms, we will need to perform a hands-on exam at our office to ensure we are not missing anything concerning (like an infection or cancer). 

Often, your doctor may want to use a microscope or endoscope to examine a patient more closely. We call this ‘endoscopy,’ and it is typically quick and pain-free. It allows us to examine internal regions of the body or regions of the body that cannot be adequately observed with the naked eye. When making certain diagnoses, this type of in-person observation can provide vital information. 

I have included some endoscopy images below to give a sense of how much detail and anatomy we can observe with a physical exam in the office. 

(Above: on the viewers left a normal eardrum, on the viewers right a septal spur in the nose)

Should a patient be seen online or in person? The beauty is a patient doesn’t necessarily need to decide. Many ENTs are now offering online visits as a screening method. Depending on the results of your online or telehealth visit, your doctor may or may not ask you to come into the office. 

 

How are telemedicine or telehealth or online visits billed?

In light of the current national crisis, Medicare and many national insurers have begun covering telemedical visits for patients through insurance.

Patients with insurance should check first with their insurers, but generally can expect that telemedical visits will be covered in the same manner that in-person visits were covered. This does mean, however, that a patient may be responsible for a copay depending on a specific health plan’s deductible. Alternatively, many providers are offering flat-rate cash fees for telemedical appointments that bypass insurance completely. 

Can I FaceTime with My Doctor?

The short answer is yes! For now.

In light of the current coronavirus crisis, the US department of Health and Human services has allowed patients and doctors to connect over a select group of encrypted services like Apple FaceTime, Facebook Messenger video chat, Google Hangouts video, or Skype.

Prior to the current coronavirus pandemic, doctors were required to use a secure encrypted video chat service to discuss a patient’s health issues. All video chats were required to meet HIPAA compliance, which is a set of standards for health information security. The policies were changed for coronavirus, however, so that patients could safely practice social distancing while still remaining connected to their doctors and able to have their everyday health concerns tended to.

You can find the full policy, as updated for coronavirus, here.

Below is an excerpt from the HHS Policy.

Screen Shot 2020-03-22 at 9.36.49 AM

 

 

Can an ENT help differentiate coronavirus from a sinus infection?

While I always recommend patients coordinate care with their primary physicians, ENTs are specialists of the upper airway, which is where COVID-19 often presents itself. In light of long wait times at urgent care centers and primary offices, some ENT’s are willing to help perform coronavirus screening via online visits.

Indeed, many symptoms of a sinus infection mimic those of coronavirus. Both a sinus infection and coronavirus can lead to symptoms of cough, runny nose, fever, and fatigue. An ENT may be able to help differentiate between the two or suggest potential treatment options depending on your symptoms, or help determine when coronavirus testing may be needed.

One interesting symptom of the coronavirus is that there are emerging reports (that have not been fully verified) of a loss of taste or smell associated with the virus. In general, most patients with loss of taste or smell will be referred to an ENT, so many ENTs are already treating or seeing coronavirus patients. I recommend you call your ENT’s office first to discuss, and this would be a perfect question for a telemedical or telehealth visit.

Currently, there are no at-home testing options for COVID-19, however, in the next few weeks, there may be at-home test kits available.

What is a telemedical or telehealth visit?

Manan on Iphone

 

In the past few days, I’ve been asked a lot about telemedicine by many of my family members/mother’s friends (I love you mom!). To help clarify, in the next few posts, I am going to help answer some really basic questions on telemedicine.

First up: What is a telemedical or telehealth visit or online visit?

A telemedical or telehealth or online visit is a way for patients to connect to their healthcare providers virtually, without stepping foot into a doctor’s office. 

Often this involves using a smartphone with a camera, or a laptop with a camera, to connect a patient with a physician to allow for a video chat, but it can also mean a simple telephone call with your provider.

What are the benefits of a telemedical or telehealth visit?

Telemedical or telehealth visits allow patients to have continued access to care from the comfort of their home. During this changing time, it allows access to your provider without risking exposure to coronavirus. 

There are other benefits for patients though:

  1. You save on travel time. The visit can be done from anywhere. (Seeing your doctor in your bathroom however, might be awakened for all. Patients may want to keep their surroundings in mind.) 
  1. No need to wait in an office waiting room. 
  1. These visits are always more cost effective then an urgent care; for most plans they can be billed through insurance. 
  1. Can help determine whether or how urgently you need to be seen in person.

Do I need software or a special application?

This depends on what software your healthcare provider is using for the telemedical or telehealth visit. Some telemedical software does require you to download an application, and this is usually easily done through your smartphone’s application store. Other telemedical software does not require you to download anything new.

Finally, in light of the current coronavirus emergency, the department of Health and Human Services is allowing providers to use some popular applications that allow for video chats, including Apple FaceTime, Facebook Messenger video chat, Google Hangouts video, or Skype.

Telemedicine in Otolaryngology Panel Discussion at the Academy Meeting

It was an honor to sit on the panel for a presentation on ‘Telemedicine: practical tips for implementation into your daily practice’ at this past years’ Academy of Otolaryngology Head and Neck Surgery Annual Meeting. Since it was in New Orleans, I wasn’t that upset about traveling to the city of Jazz and beignets.IMG_5654.JPG

I was honestly surprised and impressed by how well the talk was attended, and it was great to see so many other otolaryngologists looking to incorporate telemedicine into their practice to improve patient care.

The other members of the panel were inspiring: Dr. John Kokesh helped create a system of telehealth to provide otolaryngology care to the underserved across the vast distances of Alaska, and Dr. David Cognetti has been utilizing telehealth in an urban settings in innovative ways to improve the quality of Jefferson University Health’s Head and Neck Cancer Care. If you have an interest in telemedicine in ENT, you should read about these two innovators work.

The full video of the panel can be found on the AAO-HNS website, under the AcademyU (however you must be an Academy member to view it).

We hope to expand upon the panel next year. Thank you to everyone who attended.

ENT and telemedicine: BPPV telemedicine consults are feasible and could save money

We will be exhibiting the initial results of our tele-medical BPPV consult study as a poster for the Triological Society session at the Combined Otolaryngology Spring Meetings for 2017.Telemedical BPPV Consults Poster .001Discussion posted below for ease of reading:

Within our small sample size, a number of patients who were referred for an evaluation of their dizziness had initially undergone a CT or MRI in the emergency department to evaluate their complaint of dizziness.

Our initial proof of concept study found that for a small sample size, remote diagnosis of BPPV via telemedical consults is possible with high specificity. Based on the specificity, it is appears unlikely that a trained otologist or neurologist reviewing videos of ocular findings of a DHT would misdiagnose a more concerning cause of dizziness as BPPV. Thus, this could easily serve as a screening tool to quickly triage dizzy patients into those requiring more costly work-up and those who do not.

While other authors have suggested using video-oculography [3] or educational algorithms [4] to help distinguish benign versus concerning causes of dizziness, the barriers to adoption of these methods are the cost of equipment and ER workflow. However, due to the prevalence of HIPAA-compliant texting applications and the ubiquity of smartphones, adoption of smartphone-based video consults into an ER workflow is feasible. This is supported by a recent survey of worldwide ER physicians, which found that many wanted assistance with evaluating and distinguishing causes of dizziness [5]. While academic centers may have neurologists or otolarygologists on call, rural and community centers could gain access to these specialists through telemedical means.

Since the DHT is easily taught, having an otolaryngologist interpret the resulting eye movements remotely may increase usage of the test and may lead to cost savings.

 

Presenting on tele-otology at the AAO-HNS Academy

This slideshow requires JavaScript.

We recently presented the data from our study on use by parents of the CellScope iPhone Otoscope at the annual meeting for the Academy of Otolaryngology Head and Neck Surgery.

Overall, the study showed that more research is required on whether parents can reliably use tele-ENT devices to help diagnose their own children. In trained hands, however, it appeared to provide images that are suitable for diagnosis by other physicians. In the future, devices like these could be used as low-cost methods of avoiding unnecessary consults, or providing telemedical access to ENT specialists for specific otological questions in rural area

Above, I have posted the slides from the presentation, and the text of the presentation has been posted below.

 

Academy presentation

*None of the researchers have any disclosures or ties to the product being discussed. CellScope, Inc. provided the device for this study. 

In areas with limited access to otolaryngologists, tele-otology, or diagnoses based on video recordings of the tympanic membrane, has been validated as a reliable method for remote tympanostomy tube surveillance and diagnosis of otologic diseases.

Based on this concept, a company called CellScope has released an attachment that is able to turn an iPhone into an otoscope, which allows parents to record videos of their child’s ears and send them for remote diagnosis by a physician. This device is available in all 50 states and offers to save time by bypassing a pediatric visit. All of the prior studies validating tele-otoscopy, however, have been based on images recorded by trained professionals. Our study aimed to assess whether tele-otoscopy was reliable for diagnosis when parents took videos, instead of health professionals.

This prospective, randomized, blinded study was conducted at a tertiary academic children’s hospital. To simulate parents using the device at home, parents of children ages 1 month to 17 years were placed in an exam room and given the entire Cellscope box. They were allowed time to set up the device and to watch the company’s tutorial videos. They then used the device without any outside help.

With the attachment device, they attempted to record videos of their child’s ears. To tease out whether reliability was based on the user or the device, a physician subsequently used the device to record the same ears. Finally, the child was examined by the gold standard of pneumatic otoscopy by a pediatric otolaryngologist.

Later, a pediatric otolaryngologist attempted diagnosis based only on the videos. To avoid bias, the pedi-ENT was blinded as to whether the recording was obtained by a parent or a physician. The agreement between video diagnosis and original diagnosis on pneumatic otoscopy was recorded, as well as the number of objective landmarks visualized on each recording.

Overall, eighty ears were enrolled. Using a kappa value to measure inter-rater agreement, we found that there was low agreement between the remote diagnosis based on videos taken by parents and original diagnosis by a pediatric otolaryngologist with pneumatic otoscopy. In contrast, there was high agreement, kappa of 0.71, between diagnosis based on videos of ears taken by a physician and diagnosis by pneumatic otoscopy. There was also nearly no agreement between the number of objective landmarks identified when a parent recorded an ear versus when a physician recorded the same ear

100% of parents watched the tutorial, and 87.5% of parents reported experience using an iPhone. Still, a majority of parent videos provided a limited view of the tympanic membrane landmarks. Many recorded only cerumen, making diagnosis impossible, even when diagnosis had been possible with pneumatic otoscopy.

Based on this poor agreement, we feel further studies are needed to ensure there is no significant risk of missed diagnosis or inappropriate antibiotic prescriptions when parents utilize this service. Furthermore, it is possible that the parent tutorials need improvement.

On the other hand, when used by trained physicians in this limited study, it provided high-quality videos of the tympanic membrane, which other smaller studies have noted as well, and at a price of $79 it is relatively low cost, especially when compared to previously used endoscopes for tele-otoscopy. In the future, ACOs or healthcare systems could potentially utilize tele-otoscopy by frontline providers for tympanostomy tube surveillance to diminish unnecessary specialist consults or avoid missed diagnosis. As we strive towards cost-saving measures, we believe further research on the utility of smartphone otoscopes for tele-otoscopy should be conducted.

*The full manuscript for this paper is currently being prepared for submission